Customer Success Lead
Seattle-Bellevue Metro Area, WA
This position is direct-hire with benefits and competitive compensation.
The focus of the position is pleasing the customer with exceptional customer service.
- 4+ years Managing a Customer Support / Service team for a SaaS or technical business services company.
- Experience implementing an onboarding system for new customer success team members.
- Excellent written and verbal communication skills.
- Detailed understanding of customer metrics.
- Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.
- Experience working remotely.
Benefits include exceptional medical coverage for you and family, generous PTO and holidays, and a sign-on bonus.
To be considered please reply with your resume.
Client will not sponsor Work Visas at this time.