Customer Success Lead

Seattle-Bellevue Metro Area, WA

Posted: 01/09/2020 Position: Support Engineer Job Number: JN -012020-3472

Job Description

Our client is seeking an accomplished Customer Success Lead to join their team on a remote basis. The company is fully distributed and 100% remote.

This position is direct-hire with benefits and competitive compensation.
The focus of the position is pleasing the customer with exceptional customer service.

Requirements:
  • 4+ years Managing a Customer Support / Service team for a SaaS or technical business services company.
  • Experience implementing an onboarding system for new customer success team members.
  • Excellent written and verbal communication skills.
  • Detailed understanding of customer metrics.
  • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.
  • Experience working remotely.


Benefits include exceptional medical coverage for you and family, generous PTO and holidays, and a sign-on bonus.

To be considered please reply with your resume.

Client will not sponsor Work Visas at this time.


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