Customer Support Engineer

Seattle-Bellevue Metro Area, WA

Posted: 08/12/2019 Position: External Customer Technical Support Job Number: JN -082019-3392
Our client in the cloud storage space is a fully remote company. They are looking for a Customer Support Engineer to support the Pacific time zone and take care of their B2B clients support needs for their SaaS software product. This is an exciting growing startup that already has over 2000 customers from mid to large size corporations. They are the only company doing what they do! Come join an exciting team where you also get to stay home and work in your PJs!

What they are looking for:

  • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.

  • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.

  • Experience working on a remote team.

  • Ability to communicate technical information in a simplified, easy to understand manner.
  • Great Communication
What they offer:
  • Excellent Benefits including 11 paid holidays
  • Sign-on bonus
  • Multiple trips every year to get to know your teammates

***No Visa Sponsorship Available***
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