Desktop Support Engineer

Boston Metro Area, MA

Posted: 08/01/2019 Position: PC Technician Job Number: JN -082019-3386
Our client in Needham, MA, a company is focused in the travel and restaurant reviews space, is seeking a talented IT professional to join their growing team as a Desktop Support Engineer. In this role you will provide end-user support and maintenance to internal employees, including, but not limited to: laptop computers, mobile devices, printers, IP telephones, audio/video equipment, video conferencing systems, the administration of self-service portals, Exchange email and calendaring, access control for Windows and Windows file servers, and our Asterisk-based IP telephony system.

You will:
Work with Microsoft SCCM and/or JAMF Casper Suite to manage the estate
Maintain excellent customer service; Document, track and monitor reported incidents to ensure timely resolution
Utilize PowerShell to automate common tasks
Support Exchange email for various mail clients including MS Outlook for Windows and OS X, Microsoft Outlook Web App, Mac Mail, and Thunderbird
Set up and configure work spaces for new hires, manage their Active Directory and visit client sites to perform support services

You Have:
5+ years of increasing technical support experience
Proficiency with utilizing PowerShell to automate common tasks
Experience supporting both Windows and Apple computers as well as mobile devices.
Knowledge of project management and ticket systems. Atlassian Jira proficiency a bonus.
Cisco Networking certification a plus.
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