Lead Support Specialist

Seattle-Bellevue Metro Area, WA

Post Date: 07/12/2018 Job ID: JN -072018-3142
Are you a proactive and customer service oriented Support Specialist looking for a new opportunity? Are you driven, flexible, and proud of playing a key role in excellent customer experiences? Our client is a leading technology company and their platform is used by many around the globe. If you' d like to work with smart people in a collaborative and fun environment, we should definitely chat! This is a contract-to-hire role.

In this role, you manage and triage tickets, maintain and contribute to support documentation, report on support metrics, manage support infrastructure, and ensure that customers have great experiences.

Qualifications:
  • 3+ years of experience supporting software products/applications
  • Strong troubleshooting and customer service skills
  • Experience with ZenDesk a plus
  • Bachelors degree preferred
Please submit your resume in Word of PDF format.

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