Technical Support Analyst

Seattle-Bellevue Metro Area, WA

Post Date: 05/09/2018 Job ID: JN -052018-3100
Our healthcare client located in Northgate, WA is looking to add a Technical Support Analyst to their team on a 3-month contract. In this role you will be providing phone-based technical support in a dynamic, customer service-oriented environment regarding issues related to configuration, administration, and support of PC hardware as well as installation and support of Microsoft desktop operating systems and Microsoft business productivity applications.

Provides support services to internal and/or external users of our data and telecommunications systems, including:
  • Troubleshoot and resolve technical issues varying in complexity involving PC hardware and software and the associated use of enterprise systems and applications.
  • Serve as the primary point of contact for internal support issues and requests.
  • Work within the help desk ticketing system to create, manage, and resolve support requests, as assigned.
  • Implement and maintain PC hardware and software in accordance with product documentation and best practices.
  • Maintain inventory of computing and spare equipment, creating and maintaining related IT departmental applications and tools for asset tracking.
  • Configure, administer, and support handhelds, printers, scanners, and other assorted peripherals and audio/video devices.
  • Coordinate the external maintenance and repair of IT equipment.
  • Proactively identify and recommend solutions to enhance the stability, security, performance and availability of systems, applications, and services.
  • Prepare knowledgebase articles, checklists, and documentation for applicable maintenance, monitoring, support and recovery procedures.
Experience:
  • Solid understanding of internetworking and Ethernet-based topology
  • Hands-on experience with PC imaging technology (e.G., Symantec Ghost)
  • Experience with Active Directory, Citrix XenApp, SSL/VPN, Symantec Endpoint Encryption, Remedy, Numara Track-It, and Crystal Reports preferred
  • Experience supporting Apple Mac operating systems preferred
  • High quality customer service, training and teamwork
Qualifications:
  • AA / AS in a related field
  • Equivalent combination of education and/or work experience may be substituted.
  • MCP, MCSA, MCDST, A+, and/or ITIL certification preferred.

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