Service Desk (Contract to hire)

Seattle-Bellevue Metro Area, WA

Posted: 05/26/2022 Job Number: JN -052022-3798

Job Description

Are you a tech savvy and customer service oriented professional looking for a primarily remote Service Desk role? Our Tukwila client needs your expertise for a contract-to-hire Tier 1 Support opening. As their Service Desk Technician, you will serve as the central point of contact for all IT related inquiries. This includes providing support, answering calls, utilizing the Service Now ticketing system, and computer imaging & configurations while delivering an excellent customer service experience. Work hours are 5AM - 2PM or 9AM - 6PM Monday - Friday.

Key Skills and Abilities Include:
  • 6 months to 2 years of Help Desk/Call Center/Customer Service or equivalent experience
  • A high level of customer focus; demonstrated ability to listen to customer problems and requests and provide appropriate responses
  • Proficient using Windows or Mac computers
  • Basic understanding of software application support. Preferably JD Edwards, Okta, and Office 365
  • Typing 40+ WPM
  • Understanding of ITIL based practices, preferably experienced in ServiceNow or similar ITSM Software
  • Basic knowledge of Computer Networking, Active Directory, A/V, Telephony, and other electronics
Key Personal Attributes Include:
  • Able to work in a team that operates in a fast-paced environment maintaining great communication with team members and people outside of the team
  • Provide exceptional Customer Service in all situations
  • Ability to listen and empathize with customers
  • Excellent written and verbal communication skills
  • Initiative to ask questions then quickly learn and adapt to the environment
  • Attention to detail while handling multiple tasks and competing deadlines with the ability to organize work based on goals and priorities with minimal supervision
If you have great customer service and enjoy offering exceptional Tier 1 support then we want to hear from you! Please attach your updated resume detailing your relevant work experience.

Local candidates only, no visa sponsorship provided.
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